Terms and Conditions

 

1. INTRODUCTION

This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website and the purchase of items through such website (hereinafter, the "Terms"). Please read through these Terms, our Cookies Policy and our Privacy Policy prior to using this website.

By using this website or placing an order through it, you are consenting to be bound by these Terms and our Data Protection Policies. If you do not agree to all of the Terms and the Data Protection Policies, do not use this website. These Terms and the Data Protection Policies may be amended. It is your responsibility to regularly read through them, as the Terms and the Data Protection Policies in force at the time that you use the website or at the time of the formation of the Contract (as defined below) shall be the applicable ones.

The Contract between us to purchase an item (hereinafter, the “Contract”) may be executed in English language.

2. OUR DETAILS

Sale of items through this website is carried out under the LITTLE RO name by LITTLE RO LONDON LTD. English company with registered office in United Kingdom, registered with the Companies House UK. You may contact our customer service department sending an email to contact@littlerolondon.com

3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.

4. USE OF OUR WEBSITE
By using this website and/or by placing any order through it, you undertake:

1.     To use the website exclusively to make legitimate enquiries or orders.

2.     Not to make any speculative, false or fraudulent orders.

3.     To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary.

If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

5. SERVICE AVAILABILITY
Items offered over this website are available for delivery around the world always considering our deliveries cost are subject to be modulable depend on the size and weight.

6. HOW THE CONTRACT IS FORMED

To place an order, you must follow the online purchasing procedure and click on "Authorise payment". After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation"). You will be informed via email once the order is being sent (the "Shipping Confirmation").

7. AVAILABILITY OF ITEMS

All orders for items are subject to availability and in this regard, in the event of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will reimburse any monies that you may have paid.

8. REFUSAL OF ORDER

We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.

9. DELIVERY

Your order will be processed as soon as we receive it and we will dispatch it within 48 hours of it being placed, subject to payment and stock availability. If for any reason an item is out of stock we will contact you as soon as possible.

You will receive an email confirmation of your order with your order number as soon as you complete your purchase.

An email confirmation will follow when your order has been dispatched from our end quoting your order tracking number. 

Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.

Before we can dispatch your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

We delivery worldwide.

Our couriers are Royal Mail, UPS and Nacex, and we use a standard up to 5 working days service for UK and Continental Europe and 5 to 10 working days service for the rest of the World.

If you need a faster service please contact us at contact@littlerolondon.com. Additional charges may applies.

Delivery fees:

United Kingdom £ 11.95 - up to 5 working days

France, Italy and Spain £ 12.95 - up to 5 working days

Rest of Europe £ 15.95- up to 5 working days

Rest of the World £ 25.95 - 5 to 10 working days

International Delivery Cost

If your order weighs more than 2.5kg (volumetric) and the cost of shipping your order exceeds our stated guide price it will be necessary for Little RO London Ltd to apply additional courier or postal charges to your order.

Important Information

We will dispatch your order within 48hours of it being placed, subject to payment and stock availability. If for any reason an item is out of stock we will contact you as soon as possible.

Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

All deliveries will require a signature.

Please note that customers will be responsible for all postage costs when returning items. Please be aware that our return address is not the company registered address.

10. UNABLE TO DELIVER

If we are unable to deliver, your item(s) will be returned to our depot. We will leave a note explaining where your parcel is and how you can rearrange delivery. If you are not at the delivery location at the time agreed, please contact us again to rearrange delivery for another mutually convenient day.

If after 15 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, excluding charges of delivery and return.

11. INSTANT DELIVERY – Available soon. We will update our terms and conditions as soon it will be available.

12. RISK AND TITLE
The Items will be at your risk from the time of delivery.

Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery (as defined in Clause 9), whichever is the later.

13. PRICE AND PAYMENT

The price of any items will be as stipulated on our website from time to time, except in cases of obvious error. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund. We are under no obligation to provide the item(s) to you at the incorrect (lower) price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect price.

The prices on the website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Shopping Guide. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. Therefore, except as provided above, price adjustments on previous orders are not permitted.

Once you have finished shopping all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before payment, you can modify the details of your order.

Little RO London process payments through three methods:

  • Stripe - a PCI compliant platform using TLS technology. All card details are encrypted. Stripe accept every type of credit, debit and pre-paid cards: Visa, Mastercard, American Express, Discover.
  • PayPal
  • ApplePay

The data is transmitted SSL-encrypted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

14. BUYING ITEMS AS A GUEST  - Available soon. We will update our terms and conditions as soon it will be available.

15. VALUE ADDED TAX

All orders are shipped DDU [Delivery Duty Unpaid]. Product prices displayed are exclusive of all taxes and duties. As the recipient, please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not Little RO London Ltd.

16. RETURNS POLICY - Easy Returns 

We hope that you love your new child's outfit! Not quite the right size or simply want to return the item? Don't worry, please get in touch with us, we are happy to help: contact@littlerolondon.com.

You have got 14 days from when you received your order to have your items sent back to us for an exchange or return. 

Please send us an email quoting in the text the order number, number of items to return or exchange and the reason. Once we receive the email we will reply you with all the information you need next and we will provide you with the return address. Please be aware that our return address is not the company registered address.

1.     Arrange your parcel delivery packed in its original package. Clearly label it with our return address. 

2.     We will be in touch as soon as your return arrives here with us and then again to confirm that we have processed your refund!  

Our Return Policy

Clothing: Take care when your child is trying on items, as all products must be returned in a new and unused condition with all garment tags still attached. Please ensure you keep all the original packaging in the event you need to exchange or return the item. 

Shoes: When trying on shoes, please be mindful not to scratch the sole on hard surfaces or mark the shoe box. Returns must be sent back in the shoe box provided, with the dust bag, and placed inside a cardboard box for protection during delivery. It's important that any unwanted item, unless faulty, is returned is a resalable condition.  

Note:

·       Dark items of clothing can transfer dye on to light coloured ones. Please be careful if you're still deciding whether you want to keep the items as discoloured items will be considered damaged. 

·       We are unable to offer refunds, unless faulty, on products that have been specially ordered or personalised for you. 

Gifts: If you would like to exchange a gift, simply contact us to arrange this for you. 

Need help? Please get in touch with us, we are happy to help: contact@littlerolondon.com

17. LIABILITY AND DISCLAIMERS
Nothing in these Terms shall exclude or limit in any way our liability:

1.     For death or personal injury caused by our negligence;

2.     For fraud or fraudulent misrepresentation; or

3.     For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We are not liable for business losses. We only supply the items for private use. If you use the items for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.

We have a legal duty to supply items to you that are in conformity with the Contract, however, without affecting that duty and to the fullest extent permitted by law, all item descriptions, information and materials posted on this website are provided "as is" and without warranties express, implied or otherwise howsoever arising. Where you are contracting as a consumer, in line with our obligations at law, we will be responsible for delivering items to you that: (i) comply with the description given by us and possess the qualities that we have presented in this website, (ii) are fit for the purposes for which items of their kind are normally used and (iii) show the quality and performance which are normal in items of the same type and can which can reasonably be expected.

We warrant to you that any item purchased from us through this website is of satisfactory quality and reasonably fit for all of the purposes for which items of the kind are commonly supplied. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the items available on this website. Items sold by us will often contain the natural characteristics of the materials used in the manufacture of the completed item. Natural characteristics such as grain, texture, knots and colour variation should not be classed as faults or defects. Inconsistencies in these natural characteristics should be expected and appreciated. We select only items of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the item. Nothing in this Clause will affect your statutory rights as a consumer, or your Contract cancellation rights.

18. INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

19. VIRUSES, HACKERING AND OTHER CYBERCRIMES

You may not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website, to the server which hosts this site or to any other server, computer or data base related to our website. You undertake not to attack this website via a denial of service attack or a distributed denial of service attack. By breaching this provision you may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority and we will co-operate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately We accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.

20. LINKS FROM OUR WEBSITE

We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.

21. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

22. NOTICES

All notices given by you to us should be given to us via email through our website Subject to and as otherwise specified in Clause 21 we may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

23. TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it (aside from our guarantee), without our prior written consent.

However, you may transfer our guarantee at clause 16.4 to a person who has acquired the item. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item, for example by providing proof of purchase or producing a letter or chain of letters from the original Purchaser and subsequent Purchasers (where appropriate) transferring the benefit of the guarantee to the new owner of the item in question.

We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or your rights under the Contract or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.

24. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control.

An event outside our control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

1.     Strikes, lock-outs or other industrial action.

2.     Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

3.     Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

4.     Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

5.     Impossibility of the use of public or private telecommunications networks.

6.     The acts, decrees, legislation, regulations or restrictions of any government.

7.     Any shipping, postal or other relevant transport strike, failure or accidents.

Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event outside our control to a close or to find a solution by which our obligations under the Contract may be performed despite the event outside our control.

25. WAIVER

If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the Contract or the Terms. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the paragraph on Notices above.

26. SEVERABILITY

If any of these Terms or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

27. OUR RIGHT TO VARY THESE TERMS

We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you use this website or order items from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you.

28. LAW AND JURISDICTION

The use of our website and the Contracts for the purchase of items through such website will be governed by English law.

29. FEEDBACK

We welcome your comments and feedback. Please send all feedback and comments to us via the contact information provided on our “Contact us” webpage.