Shipping & Returns

 

Shipping Information

Thank you for shopping with us! 

Your order will be processed as soon as we receive it and we will dispatch it within 48 hours of it being placed, subject to payment and stock availability. If for any reason an item is out of stock we will contact you as soon as possible.

You will receive an email confirmation of your order with your order number as soon as you complete your purchase.

An email confirmation will follow when your order has been dispatched from our end quoting your order tracking number. 

Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.

Before we can dispatch your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

We delivery worldwide.

Our couriers are Royal Mail, UPS and Nacex, and we use a standard up to 5 working days service for UK and Continental Europe and 5 to 10 working days service for the rest of the World.

If you need a faster service please contact us at contact@littlerolondon.com. Additional charges may apply.

Delivery fees:

United Kingdom £ 11.95 - up to 5 working days

France, Italy and Spain £ 12.95 - up to 5 working days

Rest of Europe £ 15.95- up to 5 working days

Rest of the World £ 25.95 - 5 to 10 working days

International Delivery Cost

If your order weighs more than 2.5kg (volumetric) and the cost of shipping your order exceeds our stated guide price it will be necessary for Little RO London Ltd to apply additional courier or postal charges to your order.

Important Information

We will dispatch your order within 48hours of it being placed, subject to payment and stock availability. If for any reason an item is out of stock we will contact you as soon as possible.

Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

All deliveries will require a signature.

Please note that customers will be responsible for all postage costs when returning items.

Taxes and Duties

All orders are shipped DDU [Delivery Duty Unpaid]. Product prices displayed are exclusive of all taxes and duties. As the recipient, please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not Little RO London Ltd.

 

Easy Returns 

We hope that you love your new child's outfit! Not quite the right size or simply want to return the item? Don't worry, please get in touch with us, we are happy to help: contact@littlerolondon.com.

You have 14 days from when you receive your order to have your items sent back to us for a return. 

Please send us an email quoting in the text the order number, number of items to return or exchange and the reason. Once we receive the email we will reply you with all the information you need next and we will provide you with the return address. Please be aware that our return address is not the company registered address.

  1. Arrange your parcel delivery packed in its original package. Clearly label it with our return address. 
  2. We will be in touch as soon as your return arrives here with us and then again to confirm that we have processed your refund!  

Our Return Policy 

Clothing

Take care when your child is trying on items, as all products must be returned in a new and unused condition with all garment tags still attached. Please ensure you keep all the original packaging in the event you need to exchange or return the item. 

Shoes:

When trying on shoes, please be mindful not to scratch the sole on hard surfaces or mark the shoe box. Returns must be sent back in the shoe box provided, with the dust bag, and placed inside a cardboard box for protection during delivery. It's important that any unwanted item, unless faulty, is returned is a resalable condition.  

Note:

  • Dark items of clothing can transfer dye on to light coloured ones. Please be careful if you're still deciding whether you want to keep the items as discoloured items will be considered damaged. 
  • We are unable to offer refunds, unless faulty, on products that have been specially ordered or personalised for you. 

Gifts:

If you would like to exchange a gift, simply contact us to arrange this for you. 

Need help?

Please get in touch with us, we are happy to help: contact@littlerolondon.com